Transportation for Grant, Hampshire, Hardy, Mineral, and Pendleton Counties in WV.
304-257-1414 / 304-788-8071
Accessibility Policies & Procedures
Accessibility
Potomac Valley Transit Authority service is accessible to persons with disabilities. Our buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request. For your safety, we will secure your wheelchair. You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses and vans and in our facilities (service animals must be under the control of the passenger). Public information is available in alternative formats upon request. To make a request, please call us at 304-257-1414 or email: moreinfo@potomacvalleytransit.org
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at (304) 257-1414 or email us at moreinfo@potomacvalleytransit.org . Please submit requests at least the day before the trip. Potomac Valley Transit Authority will not charge additional fees for passengers requiring reasonable modifications.
ADA Complaints
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Download the complaint procedures and complaint form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at (304) 257-1414 or moreinfo@potomacvalleytransit.org.
How do you file a complaint?
You can call us at (304) 257-1414, download and use our Title VI/ADA complaint form from our website at potomacvalleytransit.org, or request a copy of the form by writing to Potomac Valley Transit Authority, 185 Providence Lane, Petersburg, WV 26847.
You may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
- Your name, address, telephone number, and e-mail address.
- How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information.
- The names of any persons, if known, whom the director could contact for clarity of your allegations.
Please submit your complaint form to address listed below:
Doug Pixler, General Manager
Potomac Valley Transit Authority
185 Providence Lane
Petersburg, WV 26847
Do you need complaint assistance?
If you are unable to complete a written complaint due to a disability or if the information is needed in another language we can assist you. Please contact us at (304) 257-1414 or moreinfo@potomacvalleytransit.org.
How will your complaint be handled?
Potomac Valley Transit Authority investigates complaints received no more than 180 days after the alleged incident. We will process complaints that are complete. You will receive a letter acknowledging that we have received your complaint.
Potomac Valley Transit Authority will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, we may contact you. Unless a longer period is specified, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, we may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, Potomac Valley Transit Authority will send you a letter summarizing the results of the investigation, stating the findings, and advising of any corrective action to be taken. If you disagree with the determination, you may request reconsideration by submitting a request in writing to Potomac Valley Transit Authority General Manager within seven (7) days of the date of the summary letter, stating with specificity the basis for the reconsideration. Potomac Valley Transit General Manager will notify you in writing of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, Potomac Valley Transit General Manager will issue a determination letter upon completion of the reconsideration review.
Do I have other options for filing a complaint?
We encourage you to file the complaint with us. However, you may file a complaint with the West Virginia Division of Multimodal Transportation Facilities - Public Transit or the Federal Transit Administration.
West Virginia Division of Multimodal Transportation Facilities - Public Transit
Building 5, Room 650
1900 Kanawha Boulevard, East
Charleston, WV 25305
(304) 558-0428
DOTPublicTransit@wv.gov
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590